Privacy Policy
Effective Date: 1 April 2021
Last Updated: 1 Feb 2025
Welcome to Research4Insights. We value your privacy and are committed to maintaining your trust. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you interact with our services—including our survey platform MaReL®, API integrations, research activities, and websites.
1. Who We Are
Research4Insights is a professional market research and survey solutions provider. We serve businesses, organizations, and individuals through advanced data collection, analytics, and AI-driven insights. Our tools include online survey panels, custom surveys, and respondent APIs.
2. What Information We Collect
a. From Survey Respondents
We may collect:
Personal details (name, email, mobile—only if needed for incentives)
Demographic details (age, gender, location)
Survey responses and behavioral data
IP address, device/browser type, and session data
Consent time-stamps and participation history
b. From Clients & Partners
Business contact information
Company name, billing details
Project and usage metadata
Communications and support history
c. From API Users & Developers
API key, access logs, and authentication info
Request metadata (IP, timestamps)
System usage analytics
d. From Website Visitors
Page views, device data, referral sources
Cookies (for session tracking, analytics)
Form submissions and contact info
3. How We Use Your Information
To conduct and manage surveys and research
To deliver anonymized insights to clients
To personalize survey experience
To improve platform functionality and reliability
To ensure compliance with legal and ethical standards
To manage API authentication and integrations
4. Cookie Usage
We use cookies and similar technologies to:
Maintain session and login status
Track user behavior and site analytics (via Google Analytics)
Provide a better user experience
You can manage cookie settings via your browser or cookie consent banner.
5. Legal Basis for Processing
We process data under these legal bases:
Consent (for survey participation and cookies)
Legitimate interest (for security, platform operations)
Contractual necessity (for clients and partners)
Legal obligation (when required)
6. Data Sharing & Third Parties
We do not sell your personal data.
Data may be shared with:
Authorized service providers (e.g., hosting, analytics)
Clients (only aggregated or anonymized results)
Legal/regulatory bodies (if required)
All third-party vendors are contractually bound to ensure data protection and confidentiality.
7. Data Storage & Security
All data is stored on secure servers with access controls.
We use SSL/HTTPS encryption for all communications.
Data at rest is encrypted and access is limited to authorized personnel.
Regular security audits and backups are conducted.
Survey responses are retained only for as long as necessary (typically 2–3 years).
8. GDPR and International Compliance
We comply with GDPR and global data protection standards, even if our core operations are based in India. We ensure:
Cross-border data transfers use Standard Contractual Clauses
Data minimization and purpose limitation principles
Consent tracking and withdrawal mechanisms
Full transparency of processing activities
9. Your Rights
You have the following rights under applicable data protection laws:
Access your data
Correct or update your information
Withdraw your consent at any time
Request data deletion or restriction
Object to data processing
Lodge a complaint with a data protection authority
To exercise your rights, please contact us at:
📧 support@research4insights.com
10. API Use and Responsibilities
If you are using our API:
You must not misuse, scrape, or access unauthorized data
Data collected via API must be used in accordance with this policy
Your API usage is monitored and logged for security
Breach of API terms may result in access termination
11. Data Retention Periods
Survey responses: up to 3 years (aggregated)
Client information: up to 5 years from last transaction
API logs: up to 1 year
Website analytics: anonymized and stored by third parties
12. Mobile & App Privacy (Upcoming)
We are developing a mobile app for survey participants, launching in August. It will follow the same privacy and security guidelines, and a mobile-specific policy will be published before launch.
13. SSL & Technical Integrity
Our website and all platforms are served over HTTPS with valid SSL certificates
Tested for responsiveness across desktop and mobile devices
You can verify SSL security via the lock icon or SSL Labs Test
The privacy policy is accessible via footer link on all main pages
14. Contact Information
For any privacy-related inquiries, please reach out to:
Data Protection Officer
📧 Email: info@research4insights.com
🌐 Website: https://research4insights.com
15. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available at:
👉 https://research4insights.com/latest-privacy-policy
We recommend reviewing this page occasionally to stay informed.