Effective Date: 1 April 2021
Last Updated: 05 June 2025
Welcome to Research4Insights. We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our services, including our platform MaReL®, research panels, client dashboards, mobile app (upcoming), API, and website.
1. Who We Are
Research4Insights is a global market research technology provider delivering advanced data collection, analytics, and survey automation for brands, agencies, and institutions. Our services span consumer panels, custom surveys, data APIs, and AI-driven insights.
2. What Information We Collect
a. From Survey Respondents
Name, email, phone (only when needed for incentives or follow-up)
Demographic info (age, gender, country, region, profession)
Survey responses and feedback
Device/browser, IP address, geolocation, language
Cookies, session and timestamp data
Consent records
b. From Clients & Partners
Business contact details
Organization, domain, billing info
Project metadata and communication logs
c. From API Users
API key, request logs, endpoints accessed
IP, timestamps, account metadata
d. From Website Visitors
Pages visited, device type, browser
Cookies and web analytics
Contact forms and newsletter subscriptions
3. How We Use Your Information
To conduct and manage market research surveys
To deliver anonymized and aggregated insights
To support API usage and integration
To verify identity and prevent fraud
To optimize the user and survey experience
To fulfill legal, regulatory, and contractual obligations
4. Cookie Usage
We use cookies and similar technologies to:
Manage login/session tracking
Collect analytics and usage behavior (Google Analytics, Meta Pixel)
Optimize website performance
Users can manage or disable cookies via browser settings. Consent banners are displayed for users in applicable regions (e.g., EU, UK, California).
5. Legal Basis for Processing
We rely on the following legal bases:
Consent: for surveys, cookies, communications
Contract: to fulfill services for clients, users, and API users
Legitimate Interests: for fraud prevention, service improvement
Legal Obligations: for tax, audits, regulatory compliance
6. Data Sharing & Third Parties
We do not sell personal data. Data may be shared with:
Service providers (e.g., cloud hosts, analytics, CRM tools)
Clients (only aggregated or anonymized insights)
Legal authorities (only when legally required)
All third-party partners are subject to contractual obligations to protect data privacy and confidentiality.
7. Data Security & Storage
All traffic is encrypted with SSL/TLS
Data at rest is encrypted
Servers are located in the USA
Access is role-restricted and monitored
Regular security audits, DDoS protection, and backup procedures are in place
8. GDPR / UK GDPR Compliance
We comply with GDPR and UK GDPR, and uphold:
Lawful basis and purpose limitation
Right to access, rectification, deletion, and objection
Data transfer safeguards (Standard Contractual Clauses)
Consent withdrawal mechanisms
A separate GDPR-focused privacy notice is available upon request or from our DPO.
9. US State Privacy Laws
We comply with privacy regulations in the United States, including:
California Consumer Privacy Act (CCPA/CPRA)
Colorado Privacy Act (CPA)
Virginia Consumer Data Protection Act (VCDPA)
Connecticut and Utah privacy acts
Residents of these states have the right to:
Know what personal information is collected and used
Request access, correction, or deletion of their data
Opt-out of the sale or sharing of their data
To exercise these rights, email: privacy@research4insights.com
We will respond within the timeframe required by law.
A dedicated US Privacy Policy page is now available.
10. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Object to processing
File a complaint with your local data protection authority
Please contact: 📧 support@research4insights.com
11. Transfer of Personal Information
Your data may be transferred to and processed in countries outside your residence, including the United States, which may not have equivalent data protection laws. We ensure all transfers comply with applicable regulations using contractual protections and safeguards.
12. Mobile App Privacy (Coming Soon)
Our upcoming mobile app for survey respondents will adhere to this Privacy Policy and include a mobile-specific policy closer to launch.
13. API Responsibilities
API users must:
Use access credentials securely
Not scrape or misuse data
Abide by our privacy and data retention rules
Breach of API terms may result in immediate termination of access.
14. Data Retention
Survey data: up to 3 years
Client records: up to 5 years
API usage logs: up to 1 year
Web analytics: aggregated/anonymized
We only retain data as long as necessary for business and legal purposes.
15. Consent & Preference Management
We follow explicit opt-in consent for:
Survey participation
Marketing communications
Cookie tracking (where required by law)
Consent is logged and can be withdrawn at any time.
Privacy checkboxes are not pre-ticked by default unless legally permitted.
16. Languages & Accessibility
Our platform supports multiple languages via dropdown selectors. We are actively working to make the privacy policy available in additional languages for user accessibility.
17. Data Protection Officer (DPO)
You may contact our DPO for any inquiries:
DPO Name: Mr. Ravi Kumar
📧 Email: dpo@research4insights.com
📍 Subject: Attention DPO – Data Rights Inquiry
18. Changes to This Privacy Policy
We may update this policy periodically. The latest version is always available at:
👉 https://research4insights.com/latest-privacy-policies/
Please review this page regularly to stay informed.